Privacy Policy

We at Redwood Ink, LLC (“we”, “our”, “us”) share this Privacy Policy with you as a user or viewer of redwoodink.com (“website”). We want you to know how we use the information you share with us.

This Privacy Policy serves to inform you of how your personal information is used online by Redwood Ink, LLC. Personal information is information that can be used to identify, contact, or locate an individual or identify an individual in context.

This Privacy Policy, along with our Terms and Conditions, governs your use of this site. By using or viewing Redwood Ink, LLC, or by accepting the Terms and Conditions (via opt-in, checkbox, pop-up, or clicking an email link confirming the same), you agree to be bound by our terms and consent to this Privacy Policy. 

California Online Privacy Protection Act

This Privacy Policy complies with the California Online Privacy Protection Act (CalOPPA) state law. This law requires commercial websites to post a privacy policy to collect personal information from consumers in California.

See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

In accordance with CalOPPA, we agree to the following:

• Users can visit our site anonymously.

• This Privacy Policy is linked on our homepage or the first significant page after entering Redwood Ink, LLC

• Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

Personal Information

This website is hosted by a website platform that collects personal data when you visit this website, including:

• Information about your browser, network, and device

• Web pages you visited before coming to this website

• Web pages you view while on this website

• Your IP address

We share this information with our online hosting provider so that they can provide website services to us. Our website platform needs the data to run this website, and to protect and improve its platform and services. The website platform analyzes the data in a de-personalized form.

Orders and Billing

When ordering or signing up on our site, you may be asked to enter information to help us personalize your online experience with Redwood Ink, LLC. You may be asked to enter the following:

• Name

• Email address

• Mailing address

• Phone number

• Credit card information

• Other details

We collect such information from you when you place an order, subscribe to a newsletter, complete a webform, navigate the website, or enter information on our site via survey or marketing communication.

We may use the information we collect in the following ways:

• Name: To address you appropriately and verify your identity

• Email Address: To serve as a point of contact, and to share information and materials with you

• Mailing Address: To ship your purchased orders

• Phone Number: To aid in efficient order deliveries

• Credit Card Information: To process your orders securely

Your personal information is contained behind secured networks and only accessible to a limited number of persons who have special access to such systems. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

All transactions are processed through a secure gateway provider, and credit card information is not stored or processed on our servers.

You may decline to provide certain information to us, in which case we may not be able to provide you access to certain features and functionalities of the site.

Tracking

Analytics

This website collects personal data to power our site analytics, including:

• Information about your browser, network, and device

• Web pages you visited before coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with our website’s server and analytics provider to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit the cookies our hosting platform uses.

These functional and required cookies are always used, which allow our hosting platform to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Third-Party Analytics

We use third-party analytics services, including Google Analytics, to collect and aggregate visitor data. These services help us evaluate visitors’ use of our website, page visits, and time spent on certain pages, as well as general geographic location about visitors and the source of referred traffic (e.g., from other websites, search engines).

All our activity complies with Google Analytics Terms of Service. For more information on Google Analytics, including how to opt-out from certain data collection, please visit https://www.google.com/policies/privacy/partners/. If you opt-out of any service, you many not enjoy the full experience of our website.

Other Third-Party Tracking Tools

We may also collect or receive information from third parties, such as Facebook, LinkedIn, Instagram, and/or other third-party social media and similar sites.

Do Not Track Signals

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

In the event that our site or business is acquired or merged with another company, including in the event of bankruptcy or liquidation, we may transfer your information to the buyer or transferee.

We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Children

We are committed to protecting the safety and privacy of children who visit our website. We comply with the Children Online Privacy Protection Act (COPPA) and do not knowingly market to or allow third parties to collect personal information from children under the age of 13 years. If you are under 13 years old, please do not share any of your personal information.

If you believe that a child under the age of 13 years has given personal information to us, please contact us at hello@redwoodink.com. We will make our best effort to immediately delete that information from our databases.

General Data Protection Regulation

In compliance with the General Data Protection Regulation (GDPR), you have the right to access information we have about you by emailing us at hello@redwoodink.com. We must be able to verify your identity before providing you with an electronic copy of your information.

We will comply with any request to correct, delete, or withdraw consent to our use of your information.

If you feel the rights granted to you have been violated, you agree to contact Redwood Ink, LLC, as soon as possible by emailing hello@redwoodink.com.

Emails

We may send you marketing emails. You can unsubscribe from these emails at any time by clicking the link at the bottom of the email.

We may email you with messages about your order or account activity (e.g., order confirmation or details). It is not possible to unsubscribe from these messages.

We share your contact information with our website hosting provider so they can send these emails to you on our behalf.

Unsubscribe/Opt-out

You reserve the right to opt-out of receiving future emails. If you wish to opt-out, follow the instructions located at the bottom of each email. We will remove you from all correspondence.

Third-Party Payments

If you place an order through our website, we track certain information about the products and services you purchase. At checkout, you will also need to provide information needed to process your payment, such as debit or credit card information, expiration dates, card security codes, or your billing address. This billing information is processed and captured by third-party vendors, such as payment processors and merchant account providers. 

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we need to provide to them for your purchase-related transactions. We recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.

Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Changes to the Privacy Policy

We reserve the right to change this Privacy Policy at any time without notice. Changes and clarifications will take effect immediately upon their posting on the website. We advise you to review this Privacy Policy periodically for any changes. Whenever we make changes to this Privacy Policy, we will update the date at the top.

Contacting Us

If you have any questions about this Privacy Policy or your personal information rights, you may contact us at hello@redwoodink.com with “Privacy Policy” in the subject line.